Pickups & Returns Freight Elevator entrance adjacent to main lobby - operates all day
7am - 3:15pm // Fridays 7am - 11:15am

On Mobile?  Turn phone to landscape to access any full photos & the worksheet

Send us a worksheet of your selects. Include your dates, etc.

We’ll check availability, and when applicable, email you a Quote, credit card authorization and rental agreement (or download from the links). For a returning customer we’ll verify the card on file.

Allow 2 to 4 hours after confirmation to pull/wrap.  For your clients who just have to wait till the last minute to let you (and us) know, a rush order fee may be added.

All payments are expected before pickup. We cash or credit cards.  We will contact you if another client wishes to confirm an item you have on hold.

Everything in our inventory is photographed with a medium format camera and online. Items in each category are listed in order of size from small to large.

Several Categories have Set Pieces and Surfaces separated in the Nav Bar.  Searching by Colors is useful and exciting!

Make a worksheet. It is your visual checklist and streamlines your job of selecting, editing, and sharing with colleagues, clients and us.  Check the boxes for Send This Email To: it is not necessary to retype your own email address or ours.

The worksheet will self-clear when you leave the website or close your browser. It is useful to occasionally refresh the website and clear the cache on your computer.

Surfaces are wrapped in our custom sewn blanket ‘sleeves’ with velcro tape. Please ensure surfaces are returned to us in their sleeves.  A shipping label is placed on the blanket on the front face of the surface. Keeping these labels on the blankets will help you when re-wrapping and help us identify your return, as well as make it easy to know which side to be careful with in transit.

Set pieces are wrapped in mini sleeves held shut with rubber bands. When re-wrapping for your return, place all set pieces/tabletop items back in their sleeves secured with the rubber band which keeps them from sliding out in transit. Please Tape The Box Shut So Items Do Not Spill Out In Transit (:-D

DO NOT STACK MARBLE and STONE IN TRANSIT - EVEN ON A CART FROM TRUCK TO ELEVATOR.

Pick-Up Deliveries

You arrange pickup/return deliveries.

LARGE 4ft x 6ft and larger, and or HEAVY (65 lbs plus) surfaces must be handled by a two person courier team. Large and heavy surfaces won’t be released to any one person. 

Orders are not released to Uber/bike/pedal cart messengers.  We highly recommend professional couriers rather than DIY moving for marble and stone! Seriously.

The rental price listed online is for a 5 business day or 1 calendar week rental.
Pick up Monday 1st morning and return Monday 7th morning.

Rentals beyond 1 week are Extended and are prorated at 20% of the original (pre-tax) fee per day.
Pick up Monday 1st morning and return Tuesday 8th morning = one rental  + one extended day.  (We allow a courtesy return window until 11am before counting the day as an extended rental.)

We do not offer discounts or negotiate pricing.  Due to consistent inflationary pressures beyond our control, our rental prices were raised by 5% as of February 1st, 2022. This is reflected as a separate line item on every invoice and quote.  Inflation Surcharge - as of FEB 1st, 2022    

Cancellations on confirmed orders that have already been wrapped will be charged a 50% cancellation/restocking fee. In the event we lost a rental on any item in that order, the full price will be charged.

Repairs
Replacement
Insurance

Renter assumes full responsibility for lost or damaged goods (per signed rental agreement).  Damaged items must be returned to us.

Repair fees are assessed on a case by case basis and are charged when we must go beyond usual cleaning and maintenance.  Accidents happen, we understand. IF anything is damaged on set we truly appreciate a courtesy heads-up email or phone call.

Replacement fees are for cases of items being damaged beyond repair. Replacement fee is set at 6x the surface’s rental cost. Marble and Stone is set at 10x the surface rental cost. This fee is separate from the rental fee. We recommend insuring items at 6x the total rental cost for both transportation and on set.

Surfaces
On Set

We maintain our surfaces in the best condition possible for you; we expect you do the same.

If you have a question, be in touch: call, email or text. We can guide you to ensure stress-free shooting & happy returns.

Solid Acrylic - Corian - Formica - Industrial Finish - Resincoat Cement are spill proof. Clean with windex and paper towels. Note that acrylic plastic will melt and bubble if left under hot lights or LED lights. 

Cement Marble Metals Venetian Plaster Wood Zinc are NOT scratch and spill proof and in fact can be damaged easily by anything organic, wet or otherwise unfinished  Baked goods  Fresh cut fruit  Glycerin spray  Makeup swipes  Plants  Raw & cooked fish fowl meat will stain.   Many pros use a sheet of acetate on top of the surface. 

Do not drag anything across surfaces as they scratch easily and we aren’t always able to repair them. Place a thin layer of felt or a paper towel 'coaster' underneath anything, but especially cement set pieces, rocks, or plates with coarse bottoms.  Tape often removes finishes on woods, painted surfaces, and cements

What may cause damage? ​  Hot lights   Open flames   Clamping without cushioning!!  Heavy handed taping  Cutting, ironing or drilling holes   Jeweler wax and tape  Using as staging area for prep  Lifting heavy items alone  

Buying
Custom
Selling 

Joseph makes our entire inventory, mostly in our West 30th St studio.  It's art with science and some tech!  Replicating/replacing is no small task.  We are not selling or making custom rental/sales items. We'll gladly add your name to our Sale list, let us know!  We do not crate/ship for out of town rentals via FedEx UPS or USPS