Monday through Thursday 9:00am - 5:00pm
Friday 8:30am – 3:30pm
Earlier-later pickups / deliveries / appointments available by special arrangement.
Need help? Check out How to Use the Worksheets.
Freight elevator is closed until later this year for full facelift. Please use the passenger elevators until further notice.
You arrange for the messenger service, we wrap your order in our custom-made moving blankets.
Need things now? We're the fastest wrap in town! If it's available pickup can be ready in from ten minutes to two hours depending on the size of your order ;-)
How to Use the Website
Surfaces are arranged by size on the website, small to large, and organized both by category and by color. It's always a great idea to scroll through and familiarize yourself with potential options before coming to see us in person.
Use the worksheet while you do that! It's your visual checklist and easy to email - streamlining your job of selecting, editing, and sharing with both us and clients.
Need help? Check out How to Use the Worksheet.
Prices and Payment
Rental period is for up to and including five business days.
ie ~ Pick up Monday 1st morning and Return Monday 7th morning ~
Extended rentals are pro-rated at 20% per extra day.
ie ~ pick up Monday 1st morning and Return Tuesday 8th morning ~ one rental + one extended day
We allow a courtesy return window until 11am, before counting the day as an extended rental.
Rental prices are posted with each item - we do not offer discounts for tests, editorials, or large rentals.
Rentals are payable in full prior to release.
Exchanges made on the day of rental will incur a 25% charge per item.
Cancellations on confirmed orders that are wrapped and ready to go will be charged 50% cancellation/restocking fee.
In the event we lost a rental on any item in that order, the full price will be charged.
Payment may be made in cash, check, or credit card.
We accept Amex, MC, Visa, and Discover.
Direct billing is available with most major magazines.
Insurance, Repair, and Replacement Policy
Renter assumes full responsibility for lost or damaged goods.
Repair fees are charged when we must go beyond usual cleaning and maintenance. Such charges are assessed on a case-by-case basis. Damaged items must be returned.
In cases where items are damaged beyond repair, total replacement fee is set at six times the rental cost. Items damaged beyond repair must also be returned. Replacement fee is separate from rental fee.
For clients who use a third party messenger service to transport items, we recommend that you insure items at no less than six times the total rental cost.
Pick Up, Transportation, and Messenger Services
Stone, marble, and cement items and many of the larger surfaces will require a two person team.
Surfaces will not be released to bike messengers.
If you need a recommendation for a courier service, please be in touch.
We cannot provide curbside service for pickup or returns.
We maintain direct billing accounts with many publications. Please ask if the one you're working with is already one of our clients.
Anyone working with a magazine or a cookbook - either Editor, Producer, Stylist or Photographer:
- Mention the Magazine when placing their order
- Who to bill there and how to contact that person
- For what job
- We need the above information before we can release the order.
This helps keep things on our end transparent and efficient.
The rental of any item from Surface Studio constitutes acceptance of the above policies.
Please take note: We do not do custom work, we do not sell our inventory, and we do not ship out of town.
Why? Because we make everything here in our West 30th St Studio - nothing is outsourced, so replacing is not a simple matter, nor is duplicating. Crating and shipping is expensive, and once given a quote most clients balk at that expense. We'd rather spend our time maintaining and expanding our inventory!
Last minute food shoots?
Check out our Food Friendly Category for a beautifully curated selection of tabletop props.
Emergency contact number:
Surface Studio Enterprises NYC, Inc.
© Copyright, All Rights Reserved. All images belong to us or respective photographers and/or clients with whom we have worked. No images within this website are to be reproduced without the written consent of copyright holder.