UNPACKING & PACKING BOXES & FLATS

A Friendly Refresher and Important Information for Teams

PLEASE  keep the blankets for set pieces and tabletop items in the box they came in, with the rubber bands, when you unpack.

PLEASE re-wrap each set piece/cup/rock back into its individual sleeve AND wrap it with the rubber band. 

This way the items remain safely tucked in their blankets when the boxes are moved and are not broken in transit.

Please TAPE THE BOX shut. You may be handling top up; no guarantee that the next person will be doing so.

Surfaces:  We send them out in their personal velcro shut sleeves with the SHIPPING LABEL on the front face, ie side to be careful with in transit.  

PLEASE leave the label on the sleeve so we know from where/whom it is returning. This will also make it easier FOR YOU wrapping if you have multiple surfaces :-)

AND try to pull the sleeve over onto the surface with that label on the sweet side of the surface so you can remind the courier to be careful with that side. 

We're Open for Business
NO in-person rentals can be accommodated at this time 
NO exceptions
We accept Pickups and Returns on the 12th Floor at the Freight Elevator during our operating hours

Mon Tues Wed Thurs 7am to 4pm
Friday 7am to 12pm

~~ We appreciate your business and understanding!!

SCROLL down for more!
 ~ xo Joseph and Mókus

Rotate your cell phone to Landscape mode to view any full images of surfaces and more! (May not work on older models!)

The Basics

• Freight elevator is open all day - no lunch closure
• We wrap your order in our custom-made moving sleeves with the velcro tape 
• You arrange for the messenger service

The Website

• Items are arranged by size, small to large, and organized both by category and by color
• Remember to look at all pages in a category
• USE the Worksheet, it is your visual checklist and will streamline your job of selecting, editing, and sharing with clients, colleagues and us
• The worksheet will self-clear when you leave the website or close your browser
• It is not possible to have multiple worksheets at one time
• Refresh our web page in your browser once in a while

How to Use the Worksheet

Pricing  | Payment

• Rental price posted with each item is for a period of up to and including five business days
  Pick up Monday 1st morning and return Monday 7th morning
• Extended rentals are prorated at 20% of the original rental fee, per extra day
  Pick up Monday 1st morning and return Tuesday 8th morning ~ one rental  + one extended day. We allow a courtesy return window until 11am before counting the day as an extended rental   
• Rentals are payable in full prior to release
• Payment may be made in cash or credit card (Amex, MC, Visa, and Discover)
• Exchanges made after pickup on the day of rental will incur a 20% charge per item returned
• Cancellations on confirmed orders that are wrapped and ready to go will be charged 50% cancellation/restocking fee. In the event we’d lost a rental on any item in that order, the full price will be charged

We do not offer discounts for editorials, large rentals or tests

Repair | Replacement  | Insurance
Renter assumes full responsibility for lost or damaged goods

• We recommend insuring items at six times the total rental cost for both transporation and on set
• Repair fees are charged when we must go beyond usual cleaning and maintenance. Such charges are assessed on a case-by-case basis. Damaged items must be returned
• Replacement fee is for cases of items damaged beyond repair; total replacement fee is set at six times the rental cost on most surfaces.  Replacement fee for marble & stone is set at ten times the rental (because both are difficult and expensive to replace). Items damaged beyond repair must also be returned.
• Replacement fee is separate from the rental fee
• We suggest insuring items for the recommended total replacement cost
• A heads-up from the renter about on-set mishaps is always appreciated!

On-Set Etiquette ~ How to Handle Surfaces and Set Pieces

• Marble, Stone, Venetian Plaster, Cement and some Woods are susceptible to organic materials:
  • fresh cut fruit
  • plants
  • baked goods
  • raw fish, fowl and meats
  • gorgeous makeup smears
• Other factors of potential damage are:
  • hours under close up hot lights
  • flame throwing
  • excessive clamping without cushioning
  • heavy handed taping
  • cutting or ironing on surface
  • drilling holes
  • wax gobs
  • dragging props back and forth instead of lifting and placing them

Please use common sense and don't hesitate to ask us about anything. We can guide you to ensure stress-free shooting and happy returns!

Pick Up | Transportation | Messenger Services

• Large (4ft x 6ft and over) and/or Heavy (70 pounds and over) surfaces require professional two-person courier team. Stone, Marble, Cement, Tile and any surfaces weighing 70 pounds or more MUST be handled by a two-person courier team
• Surfaces will not be released to bike messengers
• Please be in touch if you need a courier service recommendation

Thank You For Your Inquiries!
We do not offer:  custom work, sales from our inventory or shipping other than through local couriers door to door (ie not UPS FedEx DHL etc)

Why?
Because we make everything here in our West 30th St Studio. Nothing is outsourced so replacing or duplicating is not a simple matter
Crating and shipping is time consuming for us and expensive for you, especially when items are lost or broken

Emergency contact number:
917-821-3037
21 April 2021

Surface Studio Enterprises NYC, Inc.