Monday through Thursday 9:00am - 5:00pm and....
Friday 8:30am – 3:30pm
Earlier or later pickups / deliveries / appointments can be arranged, kindly call.
Freight elevator is open all day - no lunch closure.
We wrap your order in our custom-made moving sleeves.
You arrange for the messenger service
How to Use the Website
Surfaces are arranged by size on the website, small to large, and organized both by category and by color. It's always a great idea to scroll through and familiarize yourself with potential options before coming to see us in person.
Use the worksheet while you do that! It's your visual checklist and easy to share by email. It will streamline your job of selecting, editing, and sharing with both us and clients.
Need help? How to Use the Worksheet.
Prices and Payment
Rental period is for up to and including five business days.
*Pick up Monday 1st morning and return Monday 7th morning.
Extended rentals are pro-rated at 20% of the original fee, per extra day.
*Pick up Monday 1st morning and return Tuesday 8th morning ~ one rental + one extended day.
We allow a courtesy return window until 11am before counting the day as an extended rental
Rental prices are posted with each item - we do not offer discounts for tests, editorials, or large rentals.
Rentals are payable in full prior to release.
Payment may be made in cash, check, or credit card.
We accept Amex, MC, Visa, and Discover.
Exchanges made on the day of rental after pickup will incur a 20% charge per item returned.
Cancellations on confirmed orders that are wrapped and ready to go will be charged a 50% cancellation/restocking fee.
*In the event we lost a rental on any item in that order, the full price will be charged.
You should know! How to Handle Surfaces and Set Pieces
Marble, Venetian Plaster, Cements and some Woods, are susceptible to organic materials such as fresh cut fruit, wet flowers, baked goods, raw fowl, fish, meat, gorgeous makeup smears, etc.
Large surfaces (4 x 6 ft & over) and anything weighing over 65lbs will require two person courier team.
If in doubt, please ask! We can guide you.
Insurance, Repair, and Replacement Policy
Renter assumes full responsibility for lost or damaged goods.
Repair fees are charged when we must go beyond usual cleaning and maintenance. Such charges are assessed on a case-by-case basis. Damaged items must be returned.
In cases where items are damaged beyond repair, total replacement fee is set at six times the rental cost. Items damaged beyond repair must also be returned. Replacement fee is separate from rental fee
For clients who use a third party messenger service to transport items, we recommend that you insure items at no less than six times the total rental cost.
***The rental of any item from Surface Studio constitutes acceptance of our policies and agreement to indemnify and hold harmless Surface Studio Enterprises NYC, Inc., its agents and employees against any claims of any sort resulting from any activity in connection with the items being rented.***
Pick Up, Transportation, and Messenger Services
***Stone, marble, cement, tile and any surfaces weighing 65 pounds or more MUST be handled by a two-person courier team***
Surfaces will not be released to bike messengers.
If you need a recommendation for a courier service, please be in touch.
We cannot provide curbside service for pickup or returns.
Please take note: We do not do custom work, we do not sell our inventory, and we do not ship out of town.
Why? Because we make everything here in our West 30th St Studio - nothing is outsourced, so replacing or duplcating is not a simple matter. Crating and shipping is expensive, and once given a quote most clients balk at that expense. We'd rather spend our time maintaining and expanding our inventory!
Emergency contact number:
Surface Studio Enterprises NYC, Inc.
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