Mon Tues Wed Thurs 
                       7:30a-5p

                        Friday
                 7:00am - 11:45am

PLEASE BE IN TOUCH regarding pickups and returns

NO in-person rentals can be accommodated at this time  NO exceptions
~~We appreciate your understanding!!

Pickups and Returns on the 12th Floor at the Freight Elevator
Masks are mandatory in 242 as per current City and Building Management requirements

We continue to provide the stellar Surface Studio service you are accustomed to,
asking you to allow a bit more time for email replies, orders and quotes to be prepared 

 ~ xo Joseph and Mókus

The Basics

• Freight elevator is open all day - no lunch closure
• We wrap your order in our custom-made moving sleeves
• You arrange for the messenger service

The Website

• Items are arranged by size, small to large, and organized both by category and by color
• Remember to look at all pages in a category
• USE the Worksheet, it is your visual checklist and will streamline your job of selecting, editing, and sharing with clients, colleagues and us
• The worksheet will self-clear when you leave the website or close your browser
• It is not possible to have multiple worksheets at one time

How to Use the Worksheet

Quick Tip!

• Rotate your smart phone to Landscape mode to view any full images of surfaces and more!
  • (May not work on older phones!)

Pricing  | Payment

• Rental price posted with each item is for a period of up to and including five business days
  Pick up Monday 1st morning and return Monday 7th morning
• Extended rentals are prorated at 20% of the original rental fee, per extra day
  Pick up Monday 1st morning and return Tuesday 8th morning ~ one rental  + one extended day. We allow a courtesy return window until 11am before counting the day as an extended rental   
• Rentals are payable in full prior to release
• Payment may be made in cash, by check, or credit card (Amex, MC, Visa, and Discover)
• Exchanges made after pickup on the day of rental will incur a 20% charge per item returned
• Cancellations on confirmed orders that are wrapped and ready to go will be charged 50% cancellation/restocking fee. In the event we’d lost a rental on any item in that order, the full price will be charged
• We do not offer discounts for editorials, large rentals or tests

Repair | Replacement  | Insurance
Renter assumes full responsibility for lost or damaged goods

• We recommend insuring items at six times the total rental cost for both transporation and on set
• Repair fees are charged when we must go beyond usual cleaning and maintenance. Such charges are assessed on a case-by-case basis. Damaged items must be returned
• Replacement fee is for cases of items damaged beyond repair; total replacement fee is set at six times the rental cost. Items damaged beyond repair must also be returned. Replacement fee is separate from the rental fee
• A heads-up from the renter about on-set mishaps is always appreciated!

How to Handle Surfaces and Set Pieces

• Marble, Stone, Venetian Plaster, Cement and some Woods are susceptible to organic materials:
  • fresh cut fruit
  • plants
  • baked goods
  • raw fish, fowl and meats
  • gorgeous makeup smears
• Other factors of potential damage are:
  • hours under close up hot lights
  • flame throwing
  • excessive clamping without cushioning
  • heavy handed taping
  • cutting or ironing on surface
  • drilling holes
  • wax gobs
  • dragging props back and forth instead of lifting and placing them
     

Please use common sense and don't hesitate to ask us about anything. We can guide you to ensure stress-free shooting and happy returns!

Pick Up | Transportation | Messenger Services

• Large (4ft x 6ft and over) and/or Heavy (70 pounds and over) surfaces require professional two-person courier team. Stone, Marble, Cement, Tile and any surfaces weighing 70 pounds or more MUST be handled by a two-person courier team
• Surfaces will not be released to bike messengers
• Please be in touch if you need a courier service recommendation

Thank You For Your Inquiries!
We do not offer:  custom work, sales from our inventory or shipping

Why?
We make everything here in our West 30th St Studio. Nothing is outsourced so replacing or duplicating is not a simple matter
Crating and shipping is time consuming for us and expensive for you

Emergency contact number:
917-821-3037
October 13, 2020

Surface Studio Enterprises NYC, Inc.