Monday through Thursday 9:00am - 5:00pm and....
Friday 8:30am – 3:30pm
Earlier or later pickups / deliveries / appointments can be arranged, kindly call.
Freight elevator is open all day - no lunch closure
We wrap your order in our custom-made moving sleeves
You arrange for the messenger service
How to Use the Website
Surfaces are arranged by size on the website, small to large, and organized both by category and by color. It's always a great idea to scroll through and familiarize yourself with potential options before coming to see us in person.
Use the worksheet while you do that! It's your visual checklist and easy to share by email. It will streamline your job of selecting, editing, and sharing with both us and clients.
Need help? How to Use the Worksheet.
Prices and Payment
Rental period is for up to and including five business days.
ie ~ Pick up Monday 1st morning and Return Monday 7th morning ~
Extended rentals are pro-rated at 20% per extra day.
ie ~ pick up Monday 1st morning and Return Tuesday 8th morning ~ one rental + one extended day
We allow a courtesy return window until 11am, before counting the day as an extended rental.
Rental prices are posted with each item - we do not offer discounts for tests, editorials, or large rentals.
Rentals are payable in full prior to release.
Payment may be made in cash, check, or credit card.
We accept Amex, MC, Visa, and Discover.
Exchanges made on the day of rental after pickup will incur a 20% charge per item
Cancellations on confirmed orders that are wrapped and ready to go will be charged 50% cancellation/restocking fee
In the event we lost a rental on any item in that order, the full price will be charged
Insurance, Repair, and Replacement Policy
Renter assumes full responsibility for lost or damaged goods.
Repair fees are charged when we must go beyond usual cleaning and maintenance. Such charges are assessed on a case-by-case basis. Damaged items must be returned.
In cases where items are damaged beyond repair, total replacement fee is set at ten times the rental cost. Items damaged beyond repair must also be returned. Replacement fee is separate from rental fee
For clients who use a third party messenger service to transport items, we recommend that you insure items at no less than six times the total rental cost.
Pick Up, Transportation, and Messenger Services
Stone, marble, and cement items and many of the larger surfaces will require a two person team.
Surfaces will not be released to bike messengers.
If you need a recommendation for a courier service, please be in touch.
We cannot provide curbside service for pickup or returns.
The rental of any item from Surface Studio constitutes acceptance of the above policies.
Please take note: We do not do custom work, we do not sell our inventory, and we do not ship out of town.
Why? Because we make everything here in our West 30th St Studio - nothing is outsourced, so replacing or duplcating is not a simple matter. Crating and shipping is expensive, and once given a quote most clients balk at that expense. We'd rather spend our time maintaining and expanding our inventory!
Emergency contact number:
Surface Studio Enterprises NYC, Inc.
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